Privacy and information handling
Travertine Producer USA respects the privacy of visitors, customers, project teams and business contacts who use this website or communicate with us. This Privacy Policy explains the types of information that may be collected when you browse the website, submit a contact or quotation request, ask for samples, or otherwise communicate with our team. It also explains how that information may be used, stored and shared in connection with responding to enquiries and operating the website.
Travertine Producer USA is operated from Türkiye and serves project enquiries from the United States and other markets. Because visitors may contact us from different jurisdictions, privacy rights can vary depending on where you are located. This policy is intended as a clear general description of our practices. Where applicable law gives you additional rights, those rights are not limited by this policy.
Information you provide to us
When you contact us through a website form, email, telephone, WhatsApp or another direct communication channel, you may provide information such as your name, company name, email address, telephone number, project location, delivery destination, product interests, approximate quantities, drawings, schedules, photographs and other project details. We use this information to understand your request, communicate with you, prepare quotations, discuss samples and coordinate potential production or supply activity.
You should avoid sending sensitive personal information that is not necessary for a stone enquiry or commercial relationship. Project drawings and technical information should also be shared only when you are authorized to provide them. If information is submitted on behalf of a company or another person, you are responsible for ensuring that you have the appropriate authority to do so.
Technical and usage information
Like most websites, our server and hosting environment may automatically record basic technical information when the site is accessed. This can include an IP address, browser type, device type, referring page, requested URL, date and time, and server diagnostic information. These records are commonly used for security, troubleshooting, performance monitoring and understanding whether the website is functioning correctly.
If analytics or measurement tools are enabled on the website, those tools may collect additional usage information such as pages viewed, approximate geographic region, device category and interaction events. The exact data available depends on the tools that are enabled at the time of your visit. Where consent is required for non-essential analytics or advertising technologies, the applicable consent mechanism should be used before those technologies are activated.
How we use information
Information may be used to respond to enquiries, prepare and follow up on quotations, discuss products and finishes, arrange sample requests, review project drawings, coordinate production requirements, prepare shipment-related communication, maintain customer and enquiry records, improve website content, prevent misuse and maintain the security of our systems. We may also use business contact information to continue a conversation that you initiated or to provide information that is directly relevant to an existing commercial relationship.
We do not sell personal information to advertisers. We also do not use project information for unrelated purposes simply because it was submitted through the website. Our objective is to use information in a proportionate way that supports the requested communication and the operation of the business.
Information sharing and service providers
We may use third-party providers for services such as hosting, email delivery, website analytics, security, file transfer, logistics or other business operations. Those providers may process limited information when that processing is necessary to provide their service. We may also share relevant commercial or project information with production, packing, freight, customs or logistics partners when needed to evaluate or perform a requested order.
Information may also be disclosed when required by law, legal process or a valid request from a competent authority, or when reasonably necessary to protect our rights, users, systems or business from fraud, misuse or security threats. We do not disclose more information than is reasonably necessary for the relevant purpose.
International data transfers
Because our operations are based in Türkiye and we work with customers and service providers in different countries, information may be processed or stored outside the country in which you are located. Data protection rules may differ between jurisdictions. Where a transfer is subject to specific legal safeguards, we aim to use appropriate contractual, organizational or technical measures that are reasonably available for the nature of the processing.
Data retention
We retain enquiry, commercial and project information for as long as it is reasonably needed to respond to the request, maintain business records, support an active or potential project, comply with accounting or legal obligations, resolve disputes and protect legitimate business interests. Retention periods can differ depending on the nature of the information. Information that is no longer reasonably needed may be deleted, anonymized or archived in accordance with operational and legal requirements.
Security
We use reasonable administrative and technical measures intended to protect information against unauthorized access, loss, alteration or disclosure. No website, email system, hosting environment or internet transmission can be guaranteed to be completely secure. For that reason, you should use appropriate care when sending confidential project documents or commercially sensitive information and contact us if a more suitable transfer method is required.
Cookies and similar technologies
The website may use cookies or comparable browser technologies that are necessary for basic functionality, security or user preferences. Analytics or measurement services may also use cookies or similar identifiers if those services are enabled. Browser settings generally allow you to block or delete cookies, although disabling necessary cookies can affect website functionality. Where a consent banner or preference mechanism is available, you can use it to manage the categories presented there.
Your privacy choices and rights
Depending on applicable law, you may have rights to request access to certain personal information, ask that inaccurate information be corrected, request deletion in appropriate circumstances, object to or restrict certain processing, or withdraw consent where processing is based on consent. These rights are not absolute and may be subject to legal exceptions, identity verification and record-retention obligations.
To make a privacy-related request, contact us at info@marmolesdeco.com and describe the request clearly. We may need to ask for information that reasonably verifies your identity or connection to the relevant enquiry before acting on the request.
Third-party websites and communication channels
This website may link to third-party services, maps, social platforms, messaging services or external websites. Those services operate under their own terms and privacy policies. Travertine Producer USA does not control how an independent third party collects or uses information after you leave this website or choose to communicate through that third-party service.
Children's privacy
This website is intended for business and project-related use and is not directed to children. We do not knowingly seek to collect personal information from children through our quotation and project enquiry forms. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so the matter can be reviewed.
Changes to this policy and contact
We may update this Privacy Policy when website functionality, business processes, service providers or legal requirements change. The version published on this website is the current version. If a change materially affects how information is handled, we may also provide an additional notice where appropriate.
Questions about this policy or the handling of information can be sent to info@marmolesdeco.com. Postal correspondence may be directed to İstasyon Mah. Kazım Karabekir Cd., Gulnihal Sokak C-18, Tuzla/İstanbul, Türkiye.